Payment methods
At PV Partner Iberia, you can securely pay for your orders through various methods. The methods available at checkout depend on the total amount of the order and the type of account (private or professional).
The amount to be paid is always the total of the order, including VAT (when applicable) and shipping, in euros. We do not charge any additional fees for the chosen payment method.
Available methods
|
Method |
Available for |
Order processing |
|
Payment in 30 days (commercial credit) |
Installers and professionals with approved credit (minimum €300 per order) |
Upon confirmation |
|
Bank transfer |
All customers |
Upon receipt of payment |
|
Credit or debit card (Visa, Mastercard) |
All customers |
After authorization |
|
PayPal |
All customers |
After authorization |
|
Amazon Pay |
All customers |
After authorization |
|
Revolut |
All customers |
After authorization |
Why a method might not appear
The checkout only shows the methods available for your order. Some methods may not be available depending on the order value; bank transfer is always available, regardless of the amount.
The 30-day payment option only appears if you have logged into an account with approved credit, if the order is equal to or greater than €300, if the amount fits within the available credit, and if there are no overdue invoices.
Every time you change products, quantities, or the shipping method, the available methods are recalculated.
Credit or debit card
We accept Visa and Mastercard, credit and debit cards. Payments are processed with Stripe (PCI DSS Level 1 certification) and the PV Iberia partner does not have access to all card data. Your bank may request additional confirmation (3-D Secure) in the bank app or via SMS.
Some higher value orders may be subject to a security check before shipping. In this case, we will contact the customer by email.
PayPal, Amazon Pay, and Revolut
• PayPal: You are redirected to PayPal, where you confirm the payment with your balance or with the associated cards and accounts.
• Amazon Pay: Pay with the information saved in your Amazon account.
• Revolut: Confirm the payment in the Revolut app, subject to your account limits.
30-day payment (commercial credit)
Available exclusively for installers and professionals, after credit approval by the photovoltaic partner Iberia.The 30-day payment method can only be used from the second order, after placing the first order and after confirmation of credit approval by the photovoltaic partner Iberia, in accordance with the terms agreed with each customer.
• Payment within 30 days (from the invoice date).
• Minimum order value: 300 €.
• The order value must fit within the available credit, that is, the assigned ceiling minus the open amounts (unpaid invoices and confirmed orders not yet invoiced).
• The existence of overdue invoices suspends this method until it is regularized.
To request credit, create your account on the installer account page and send an email to:[email protected]with the company name, tax identification number, and the expected monthly purchase volume. The decision and the assigned limit will be communicated by email.
Bank transfer
1. At the end of the purchase, select Bank transfer and complete your order.
2. The bank details (IBAN and BIC/SWIFT) and the order number appear on the confirmation screen and in the order email.
3. Transfer the exact total amount of the order.
Important:Always indicate the order number (for example, S01234) in the description of the transfer. If you pay for multiple orders at once, enter all the numbers. Without this reference, we cannot link the payment to the order, which delays processing and shipping.
• Payment deadline: the order waits for payment for 3 business days. After this period, it is automatically canceled.
• Receiving time: SEPA transfers usually take 1 business day (immediate transfers are credited on the same day). Outside the SEPA zone, between 2 and 5 business days.
• Transfers from outside the SEPA zone: all bank fees are the responsibility of the customer ("OUR" expense option). The net amount received must correspond to the total value of the order.
• Proof: you can send it to[email protected], with the order number, to expedite validation.
Security
All payment pages use an encrypted connection. We never ask for card details via email, phone, or message, and we never change our bank details via email. Pay only to the IBAN indicated in the order confirmation; if you receive a request to change the IBAN, do not make the payment and contact us.
Frequently Asked Questions
There is no minimum order amount. However, some payment methods may not be available depending on the order value. Payment within 30 days requires a minimum amount of €300 per order.
Bank transfer is always available, regardless of the amount. With approved and available credit, you can also use the 30-day payment option. The rest of the methods appear at the time of purchase when they are available for the order.
No. Each order is paid with a single payment method.
The refund is made to the payment method used for the purchase: the card, the PayPal or Amazon Pay account, or the Revolut account from which the payment originated. For orders paid by bank transfer, we request the IBAN for the refund.
Currently, all payments are made in euros.
Confirm the entered details and the available balance or limit. If the problem persists, contact your bank or choose another method.
The invoice is sent via email and is available in your customer area after submitting the material.
Las facturas se emiten con el IVA aplicable a cada pedido. Las empresas de otros países de la Unión Europea, o los clientes con dudas sobre la facturación, deben contactar con el Departamento de Finanzas antes de completar la compra: [email protected]. Indique siempre el número de pedido.